Cancellation & Rescheduling Policy

Last Updated June 3, 2025

We understand that life happens — and also honor the energetic, logistical, and spiritual preparation required for each offering. The following cancellation and rescheduling policy applies to all services booked through ONYI LOVE LLC.

Cancellations

  • Cancellations made at least 48 hours in advance are eligible for a full refund.

  • Cancellations made 24–47 hours in advance are eligible for a 50% refund and/or the option to reschedule your session.

  • Same-day cancellations with no prior communication are non-refundable, but you may reschedule for the same or a different service within 30 days, subject to availability.

If the newly selected service costs more than your original booking, you will be responsible for the price difference. If it costs less, no refund will be issued for the difference.

Deposits

A 50% non-refundable deposit may be required to confirm your booking. This deposit secures your session time and is applied toward the full service total. The remainder is typically due before the start of your session unless otherwise agreed.

RETURN POLICY


Last updated July 03, 2025

REFUNDS

All sales are final and no refund will be issued.

Due to the nature of our offerings — which include digital content, creative works, and personalized services (both in-person and virtual) — all sales are final and we do not offer refunds or returns as a general policy. However, we understand that unique circumstances may arise. If you feel your situation merits consideration for a refund (full or partial), you are welcome to contact us within 7 days of your purchase or scheduled session. We review each request on a case-by-case basis and remain committed to handling all inquiries with compassion, clarity, and integrity. To request a review, please reach out via [contact form / email], including your order details and a brief explanation of your situation. We reserve the right to make final decisions on any adjustments, refunds, or credits issued.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@onyi.love